Refund Policy

At ENGRAVIQUE, many of our products are personalised or custom-made to order. Because these items are created specifically for you, they cannot normally be returned or exchanged simply because you have changed your mind.

Personalised and Custom-Made Items

Personalised, engraved or custom-made products are generally non-returnable and non-exchangeable unless they arrive:

damaged,
faulty,
defective, or
different from what was ordered.

Please check all names, dates, spelling, wording, artwork and personalisation details carefully before placing your order. ENGRAVIQUE cannot normally accept responsibility for errors in information supplied by the customer.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery.

Please include:

your order number,
a description of the problem, and
clear photographs showing the issue.

We will review the order and, where appropriate, offer a replacement, correction, repair or refund.

Non-Personalised Items

If an item is not personalised or custom-made, please contact us before returning it so we can confirm whether a return is available and provide return instructions.

Items must normally be returned unused and in their original condition unless they are faulty.

Return Shipping

Where a product is confirmed to be faulty, damaged or incorrect due to an error on our part, we will advise you on the appropriate return or replacement process.

If a return is accepted for another reason, the customer may be responsible for return postage unless otherwise agreed.

Refunds

Where a refund is approved, it will normally be issued to the original payment method.

Please allow processing time for the refund to appear, depending on your bank or payment provider.

If you have any questions about a return, refund or personalised order, please contact:

ENGRAVIQUE

Email: support@engravique.co.uk
WhatsApp: +44 7501 450355
Location: London, UK