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Privacy Policy

Last updated: October 2026

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ENGRAVIQUE respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data protection law.​

This Privacy Policy explains what personal information we collect, why we use it, who we may share it with, how long we keep it and the rights available to you.

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Who We Are

 

ENGRAVIQUE provides personalised engraving, custom gifts and business engraving services from London, United Kingdom.

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For privacy-related questions, you can contact us at:

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Email: support@engravique.co.uk
WhatsApp: +44 7501 450355
Location: London, United Kingdom

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Information We May Collect

 

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • telephone or WhatsApp number;

  • billing and delivery address;

  • order and payment-related information;

  • product personalisation details;

  • photographs, logos, artwork or files you provide;

  • messages and enquiries sent through our website, email or WhatsApp;

  • information relating to business quotation requests;

  • technical information such as device, browser, IP address and website usage information.

 

We do not normally receive or store your complete payment card details. Payments are processed by the payment providers available through our website.

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Why We Use Your Information

 

We may use personal information to:

  • process and fulfil your order;

  • create personalised or engraved products;

  • respond to enquiries and provide quotations;

  • communicate about orders, artwork, delivery or customer service;

  • arrange payments and delivery;

  • maintain records required for business, accounting or legal purposes;

  • protect our website and prevent fraud or misuse;

  • understand and improve how our website and services are used;

  • send marketing communications where permitted and where the required consent or other lawful basis applies.

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Our Lawful Bases

 

Under UK data protection law, we need a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract — where processing is necessary to take an order, provide a quotation, personalise a product, arrange delivery or otherwise provide a service you have requested.

Legal obligation — where we need to retain or use information to meet tax, accounting, regulatory or other legal requirements.

Legitimate interests — where reasonably necessary to operate and improve our business, provide customer service, maintain website security or prevent fraud, provided those interests do not override your rights and interests.

Consent — where we specifically ask for your permission, for example for certain non-essential cookies or marketing activities. Where processing is based on consent, you may withdraw it. ICO

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Personalisation Files and Artwork

 

If you provide photographs, logos, artwork or other files for an engraving or personalised order, we use them to assess, prepare and complete your order or quotation.

Please only provide material that you are authorised to use.

We may retain relevant order files for a reasonable period after completion where necessary for customer service, repeat-order queries, dispute handling or legal requirements. Files that are no longer required will be deleted or securely disposed of in accordance with our retention practices.

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Payments

 

Payments made through our website may be processed by third-party payment providers.

Those providers process payment information under their own privacy and security policies. ENGRAVIQUE does not normally receive your complete card number or card security code.

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Delivery Providers

 

Where necessary to fulfil an order, we may provide relevant information such as your name, delivery address and contact details to delivery or courier providers.

We only provide information reasonably necessary to arrange and complete delivery.

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Website Providers, Analytics and Other Service Providers

 

We may use third-party providers to operate our website and business, including:

  • Wix and website hosting/service providers;

  • payment processors;

  • delivery companies;

  • analytics and website performance services;

  • Google services where enabled;

  • communication and technical service providers.

These providers may process personal information on our behalf or as independent data controllers, depending on the service involved.

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International Processing

 

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we rely on the safeguards made available by the relevant provider or other legally recognised transfer mechanisms.

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Cookies and Similar Technologies

 

Our website uses cookies and similar technologies for functions such as security, shopping basket operation and website functionality.

We may also use optional analytics or marketing technologies.

Where consent is required, non-essential cookies should not be activated until you have made a choice through our cookie consent tools. You can also change available cookie preferences through the website or your browser.

ICO guidance currently requires users to be informed about non-essential cookies and, where consent is required, to give a clear positive choice. ICO

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How Long We Keep Personal Information

 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

  • how long we need the information to complete an order or provide customer support;

  • whether it is needed for accounting, tax or legal obligations;

  • whether there is an ongoing enquiry, complaint or dispute;

  • the nature of any files or artwork provided;

  • our legitimate business requirements.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

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Your Data Protection Rights

 

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • ask for access to personal information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete information in certain circumstances;

  • ask us to restrict how information is used in certain circumstances;

  • object to certain processing;

  • request transfer of certain information where applicable;

  • withdraw consent where we rely on consent.

Not every right applies in every situation.

To exercise a privacy right, contact support@engravique.co.uk. ICO guidance requires businesses to explain these rights in their privacy information. ICO

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Complaints

 

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Information about making a complaint is available on the ICO website. ICO

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Third-Party Websites

 

Our website may contain links to third-party websites or services.

Those websites have their own privacy policies, and we recommend reviewing them before providing personal information.

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Changes to This Privacy Policy

 

We may update this Privacy Policy when our website, services or legal requirements change.

The latest version will be published on this page with an updated revision date.

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